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This site shows the current status of ProtonMail and ProtonVPN services.

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Stickied Incidents

Wednesday 29th January 2020

All Proton services partially blocked in Russia

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

  1. Download the TOR browser for your device here: https://www.torproject.org/download/
  2. Install the TOR browser
  3. Once the browser is installed, launch it and you will be able to access the Proton websites

Past Incidents

Friday 31st January 2020

Regular VPN Servers ProtonVPN French servers in maintenance mode

Due bandwidth issues affecting part of ProtonVPN French servers, the servers are in maintenance mode in order to allow the upstream data-center support to perform the necessary tests and resolution to the problems. We apologize for the inconvenience.

Wednesday 29th January 2020

All Proton services partially blocked in Russia

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

  1. Download the TOR browser for your device here: https://www.torproject.org/download/
  2. Install the TOR browser
  3. Once the browser is installed, launch it and you will be able to access the Proton websites

Monday 27th January 2020

Regular VPN Servers ProtonVPN Netherland servers affected by network issue in Amsterdam

Part of the ProtonVPN servers in the Netherlands are affected by a network issue in Amsterdam. We're monitoring the situation in order to understand when connectivity will be restored to its normality.

Friday 17th January 2020

Regular VPN Servers ProtonVPN South-African servers upstream network instability

ProtonVPN South-African servers are currently suffering from networking instability from the upstream network provider. We are working with their support in order to resolve the situation as fast as possible. We apologise for the inconvenience.

Wednesday 15th January 2020

Regular VPN Servers ProtonVPN servers in Costa Rica unavailable

ProtonVPN servers in Costa Rica are currently unavailable following a technical issue with the upstream network provider. We apologize for the inconvenience.

Friday 10th January 2020

Streaming Services ProtonVPN issues on Hulu

We've been reported that streaming Hulu is currently not possible through ProtonVPN. We're investigating the issue and will work on a solution. We apologize for the inconvenience.

Monday 16th December 2019

Streaming Services Streaming issues on ProtonVPN UK Plus servers

We're experience some issues in delivering streaming services on UK Plus servers affecting Amazon Prime Video, iTV and Channel4. We are working towards a resolution. We apologize for any inconvenience.

Friday 29th November 2019

Streaming Services Streaming US Netflix partial outage on ProtonVPN US Plus servers

We've been reported about troubles in streaming NetFlix over the US servers. We're investigating the issue, and apologize for the inconvenience.

Thursday 28th November 2019

Regular VPN Servers Hardware issue on the ProtonVPN Swiss servers

Due to an hardware issue, some of our Swiss rented servers are currently under maintenance, and we are waiting for upstream intervention. We apologize for the inconvenience.

Thursday 21st November 2019

Regular VPN Servers Migration of ProtonVPN Swiss Secure Core entry servers

At 10:00 CET on Thursday, Nov. 21, 2019, our Swiss Secure Core entry servers (and several exit servers) will be relocated to a different data center in Switzerland. The intervention will take place in three stages.

  • Stage 1: There will be roughly 1-2 hours of downtime for half of the Swiss Secure Core entry servers.
  • Stage 2: For a few minutes (no more than 15 minutes) all of the Swiss Secure Core servers will be disconnected.
  • Stage 3: There will be roughly 1-2 hours of downtime for the second half of the Swiss Secure Core entry servers.

We apologize for the inconvenience.

Monday 18th November 2019

Regular VPN Servers ProtonVPN Windows client authentication issue on Windows 7

Following security strengthening of the ProtonVPN API endpoint, we've been reported about compatibility issues that affects authentication and other API interactions for ProtonVPN Windows client running on certain configurations of Windows 7. Installing KB2992611 should fix the issue. This dependency will be enforced in the next version of ProtonVPN Windows client.

Regular VPN Servers ProtonVPN Reboot campaign

Today we'll perform our regular reboot campaign in order to apply latest security patches and the global fix to the OpenVPN disconnection issue reported in the previous week. We're sorry for the inconvenience.