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All systems are operational

Past Incidents

Thursday 21st November 2019

VPN Service Migration of Swiss Secure Core entry servers

At 10:00 CET on Thursday, Nov. 21, 2019, our Swiss Secure Core entry servers (and several exit servers) will be relocated to a different data center in Switzerland. The intervention will take place in three stages.

  • Stage 1: There will be roughly 1-2 hours of downtime for half of the Swiss Secure Core entry servers.
  • Stage 2: For a few minutes (no more than 15 minutes) all of the Swiss Secure Core servers will be disconnected.
  • Stage 3: There will be roughly 1-2 hours of downtime for the second half of the Swiss Secure Core entry servers.

We apologize for the inconvenience.

Monday 18th November 2019

VPN Service ProtonVPN Windows client authentication issue on Windows 7

Following security strengthening of the ProtonVPN API endpoint, we've been reported about compatibility issues that affects authentication and other API interactions for ProtonVPN Windows client running on certain configurations of Windows 7. Installing KB2992611 should fix the issue. This dependency will be enforced in the next version of ProtonVPN Windows client.

VPN Service Reboot campaign

Today we'll perform our regular reboot campaign in order to apply latest security patches and the global fix to the OpenVPN disconnection issue reported in the previous week. We're sorry for the inconvenience.

Saturday 9th November 2019

VPN Service Small intervention on US-UT servers

A small intervention has been carried on the new US-UT servers that has caused OpenVPN connections to be temporary interrupted. We apologize for the inconvenience.

Sunday 3rd November 2019

Proton Services Global Maintenance

We will be conducting scheduled maintenance between 8-11AM Geneva time on Sunday, November 3rd. Some time during this time interval, all ProtonMail and ProtonVPN services will be temporarily unavailable for a couple minutes. We apologize in advance for any inconvenience and thank you for your understanding.

Tuesday 15th October 2019

VPN Service ProtonVPN Servers Maintenance

In the next days we are running a campaign to further strengthen the security of our VPN servers. This implies temporary disabling servers in order to perform the necessary maintenance. We're sorry for the inconvenience.

Friday 11th October 2019

VPN Service ProtonVPN Windows Clients 1.8.1 crashes

Following the release of new ProtonVPN servers in Serbia, all instances of the ProtonVPN Windows client version 1.8.1 crashed due to a bug. A hotfix is being deployed on the API side, but all users of the ProtonVPN Windows client version 1.8.1 are advised to update to the most recent version.

Tuesday 1st October 2019

Upstream network connectivity issue

There is a network incident with an upstream provider which appears to be preventing a portion of ProtonMail users from reaching our website. We are working with upstream network providers on resolving the issue.

Sunday 8th September 2019

VPN Service Upstream network issue for Portuguese VPN servers

Due to some upstream networking issue, connectivity to our Portuguese VPN servers is partially unavailable. We are trying to resolve the issue with upstream providers.

Saturday 7th September 2019

Planned maintenance

Between 7-9AM Geneva time, we will be conducting planned maintenance operations which could result in Proton services becoming unavailable for some users for several minutes. There may also be some temporary delays in the delivery of incoming and outgoing emails.

Thursday 5th September 2019

VPN Service Partial outage of Secure Core Switzerland

Part of the Secure Core in Switzerland is currently unavailable due to an hardware issue. We're sorry for the inconvenience.

Monday 26th August 2019

VPN Service Short IKEv2 interruptions

In order to deploy across all ProtonVPN exits a major stability improvement to IKEv2 connectivity, small network interruption might happen on each exit for few seconds/minutes. We apologize for the inconvenience.

Monday 19th August 2019

Partial Outage

There is a partial outage of ProtonMail and ProtonVPN impacting a significant fraction of users globally. Our engineering team is currently investigating and working on the issue and we will report back when we have more information.

ProtonVPN Website ProtonVPN website issues

We've been reported about some issues affecting the ProtonVPN website and download of application functionality. Our infrastructure team is investigating.

Friday 16th August 2019

Proton Storage issue impacting certain users

A failure on one of Proton's backend storage devices is making the service unavailable for some users. We have identified the issue and are working on a fix.