Between 7-9AM Geneva time, we will be conducting planned maintenance operations which could result in Proton services becoming unavailable for some users for several minutes. There may also be some temporary delays in the delivery of incoming and outgoing emails.
Thursday 5th September 2019
VPN ServicePartial outage of Secure Core Switzerland
Part of the Secure Core in Switzerland is currently unavailable due to an hardware issue. We're sorry for the inconvenience.
In order to deploy across all ProtonVPN exits a major stability improvement to IKEv2 connectivity, small network interruption might happen on each exit for few seconds/minutes. We apologize for the inconvenience.
There is a partial outage of ProtonMail and ProtonVPN impacting a significant fraction of users globally. Our engineering team is currently investigating and working on the issue and we will report back when we have more information.
ProtonMail WebsiteConnectivity issues to protonmail.com
Due to an issue with one of our upstream DDoS protection providers, a very small percentage of users were unable to reach protonmail.com for several hours. The upstream provider has identified and fixed the issue. They are also working on making improvements to prevent this from happening again.
Thank you for your understanding.
Monday 1st July 2019
VPN ServiceProtonVPN reboot campaign
To ensure an optimal security level for our users, we are going to perform a reboot campaign on our ProtonVPN servers. Servers will reboot with downtime of approximately 5 minutes/ server. This means users will be gradually disconnected from the respective server.
There should be no issues with reconnecting after the reboot. However, if you're encountering issues reconnecting to the desired server, please contact us at https://protonvpn.com/support-form
We apologize for the inconvenience and we thank you for your understanding.
The ProtonVPN Team
Due to some work on our Australia servers, there may be connectivity issues where users are unable to connect to Australia servers. If you experience this problem, we recommend trying to connect manually to different Australia servers as manual connection may work while auto/quick connect could encounter issues. We expect this issue to be corrected by Monday at the latest.