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This site shows the current status of ProtonMail and ProtonVPN services.

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Some systems are experiencing issues

Stickied Incidents

Monday 20th April 2020

Regular VPN Servers ProtonVPN major infrastructure upgrade

As part of a major infrastructure upgrade to all ProtonVPN servers, for the next weeks, in a progressive way, some group of ProtonVPN servers will be each time in maintenance mode and unavailable for some hours in order for the upgrade to be applied. We are sorry for the inconvenience. This upgrade will pave the way for major new functionalities to be unveiled in the upcoming months.

Past Incidents

Tuesday 19th May 2020

Regular VPN Servers ProtonVPN general performance issue for servers in US

We are observing overall general performance degradation for the ProtonVPN servers in US. The issue is currently being investigated.

Tuesday 12th May 2020

Regular VPN Servers Maintenance of some of ProtonVPN servers in Japan

In order to allow for an upstream hardware intervention which is necessary to solve certain performance problems we're having with part of our ProtonVPN servers in Japan, these servers are now in maintenance mode. They will be restored as soon as the intervention is complete. We apologize for the inconvenience.

Monday 11th May 2020

Streaming Services ProtonVPN streaming support partially unavailable

ProtonVPN streaming support for BBC, Channel4, ITV, Now TV, Amazon in the UK, and Netflix and RAI in Italy are currently unavailable. We're investigating the issue and work as fast as possible towards a resolution. We apologize for the inconvenience.

Regular VPN Servers Part of ProtonVPN servers in New Zealand unavailable

During reprovisioning of ProtonVPN servers in New Zealand, an unexpected upstream network malfunctionment happened. The servers are currently unavailable. We're in contact with the upstream support to resolve the issue as soon as possible. We apologize for the inconvenience.

Sunday 10th May 2020

Regular VPN Servers ProtonVPN servers in Israel unavailable

Due to an unforeseen system issue as part of the ongoing global reprovisioning campaign the ProtonVPN servers in Israel are currently unavailable. We are in contact with the upstream provider to resolve the issue as soon as possible. We apologize for the inconvenience.

Monday 4th May 2020

Regular VPN Servers ProtonVPN Mexican servers performance issue

We are experiencing notable network performance issues in the ProtonVPN servers in Mexico. We're investigating and working to restore the situation as soon as possible. We apologize for the inconvenience.

Regular VPN Servers ProtonVPN Greek servers hardware issue

Due to an upstream hardware issue in the ProtonVPN servers in Greece they are currently under maintenance. We are in contact with the upstream provider in order to get the problem fixed as soon as possible. We apologize for the inconvenience.

Thursday 30th April 2020

Regular VPN Servers ProtonVPN South African server network issues

Due to an upstream network issue by the provider of the ProtonVPN servers in South Africa, the servers are currently not available. We are in contact with the support to restore the situation as fast as possible. We apologize for the inconvenience.

Monday 27th April 2020

Proton API issues

We are experiencing some issues on the Proton API which are causing troubles in several Proton components and services. We are currently investigating, and apologize for the inconvenience.

Monday 20th April 2020

Regular VPN Servers ProtonVPN major infrastructure upgrade

As part of a major infrastructure upgrade to all ProtonVPN servers, for the next weeks, in a progressive way, some group of ProtonVPN servers will be each time in maintenance mode and unavailable for some hours in order for the upgrade to be applied. We are sorry for the inconvenience. This upgrade will pave the way for major new functionalities to be unveiled in the upcoming months.

Wednesday 15th April 2020

Regular VPN Servers ProtonVPN Dutch servers network outage

Due to an upstream network provider outage part of ProtonVPN servers in The Netherlands are currently unavailable. We are in contact with the provider to have this problem resolved as soon as possible. We apologize for the inconvenience.

Saturday 11th April 2020

Partial Proton outage

Some users maybe be experiencing an outage where they are unable to access their accounts. We are currently looking into this issue and will share more information when we have it.

Friday 10th April 2020

Partial Proton outage

An issue has occurred where certain Proton accounts are temporarily unavailable. We are looking into the situation and will update as soon as we have more information.

Friday 3rd April 2020

Android < 5.0 clients no longer supported and Windows 7 issues for ProtonVPN and ProtonMail clients

We have upgraded the security of our APIs. As a result, devices running Android versions older than 5.0 may no longer be able to use the ProtonMail or ProtonVPN app. Additionally, Windows 7 users running ProtonVPN apps earlier than 1.12 should update the app to the latest version.

Thursday 26th March 2020

Streaming Services ProtonVPN streaming in the UK currently affected

Due to an upstream provider hardware failure, part of the usually supported streaming services in UK are currently not available, in particular Netflix. We apologize for the inconvenience, and we are working in order to restore the service as soon as possible.

Monday 23rd March 2020

Regular VPN Servers ProtonVPN network maintenance for servers in Poland

Due to upstream datacenter network maintenance part of our ProtonVPN servers in Poland are currently unavailable. We apologize for the inconvenience.

Regular VPN Servers ProtonVPN Belgian servers maintenance

Due to some upstream datacenter hardware maintenance some of the the ProtonVPN Belgian servers are currently in maintenance mode. We're sorry for the inconvenience.

Wednesday 19th February 2020

ProtonVPN Clients ProtonVPN Windows and macOS client upgrading infrastructure non operative

The automatic upgrading system of ProtonVPN Windows and macOS clients is currently not operative. This does not impact regular usage of the clients. While we're investigating the issue, updates can directly be downloaded from the website at https://protonvpn.com/download