Back to protonmail.com logo

This site shows the current status of ProtonMail and ProtonVPN services.

For more additional information, follow us on Twitter: @ProtonMail & @ProtonVPN.

This site does not update in real time so information may be delayed. Refresh to get the latest status.
Some systems are experiencing issues

Stickied Incidents

Wednesday 29th January 2020

All Proton services partially blocked in Russia

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

  1. Download the TOR browser for your device here: https://www.torproject.org/download/
  2. Install the TOR browser
  3. Once the browser is installed, launch it and you will be able to access the Proton websites

Past Incidents

Wednesday 12th September 2018

Network incident

There is an upstream network incident, our team is currently investigating.

Tuesday 11th September 2018

Incident with the Proton API

We are experiencing some backend issues at this time and our infrastructure team is working on it.

Friday 27th July 2018

Delays in incoming mail

We are currently experiencing delays in incoming mail. Our engineers are checking and we will update with more information when it becomes available.

Wednesday 25th July 2018

Downtime due to network issues

A network issue has occurred due to unexpected maintenance upstream. Our team is working on restoring connectivity through a backup site.