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This site shows the current status of ProtonMail and ProtonVPN services.

For more additional information, follow us on Twitter: @ProtonMail & @ProtonVPN.

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Stickied Incidents

Wednesday 29th January 2020

All Proton services partially blocked in Russia

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

  1. Download the TOR browser for your device here: https://www.torproject.org/download/
  2. Install the TOR browser
  3. Once the browser is installed, launch it and you will be able to access the Proton websites

Past Incidents

Monday 1st July 2019

Regular VPN Servers ProtonVPN reboot campaign

To ensure an optimal security level for our users, we are going to perform a reboot campaign on our ProtonVPN servers. Servers will reboot with downtime of approximately 5 minutes/ server. This means users will be gradually disconnected from the respective server.

There should be no issues with reconnecting after the reboot. However, if you're encountering issues reconnecting to the desired server, please contact us at https://protonvpn.com/support-form

We apologize for the inconvenience and we thank you for your understanding. The ProtonVPN Team

Saturday 15th June 2019

Regular VPN Servers ProtonVPN Australia Server Maintenance

Due to some work on our Australia servers, there may be connectivity issues where users are unable to connect to Australia servers. If you experience this problem, we recommend trying to connect manually to different Australia servers as manual connection may work while auto/quick connect could encounter issues. We expect this issue to be corrected by Monday at the latest.

Friday 10th May 2019

Accounts temporarily unavailable

Some user accounts are currently unavailable due to a back-end issue. Our engineering team is currently checking into the issue and will update as soon as we have more information.

Monday 29th April 2019

ProtonVPN Russian servers shut down for maintenance

Today, starting at 8:00 UTC the ProtonVPN Russian servers will be shut down for up to 48 hours to perform some necessary maintenance operations. Service on the Russian servers will resume as soon as the scheduled maintenance is over. Other servers will not be affected.

We apologize for the inconvenience and we thank you for your understanding.

If you have questions or encounter issues with the other ProtonVPN servers, please don't hesitate to contact us at protonvpn.com/support-form

Regards, The ProtonVPN Team