Regular VPN ServersProtonVPN major infrastructure upgrade
As part of a major infrastructure upgrade to all ProtonVPN servers, for the next weeks, in a progressive way, some group of ProtonVPN servers will be each time in maintenance mode and unavailable for some hours in order for the upgrade to be applied. We are sorry for the inconvenience. This upgrade will pave the way for major new functionalities to be unveiled in the upcoming months.
Tuesday 1st October 2019
Upstream network connectivity issue
There is a network incident with an upstream provider which appears to be preventing a portion of ProtonMail users from reaching our website. We are working with upstream network providers on resolving the issue.
Between 7-9AM Geneva time, we will be conducting planned maintenance operations which could result in Proton services becoming unavailable for some users for several minutes. There may also be some temporary delays in the delivery of incoming and outgoing emails.
Thursday 5th September 2019
Regular VPN ServersPartial outage of ProtonVPN Secure Core Switzerland
Part of the Secure Core in Switzerland is currently unavailable due to an hardware issue. We're sorry for the inconvenience.
In order to deploy across all ProtonVPN exits a major stability improvement to IKEv2 connectivity, small network interruption might happen on each exit for few seconds/minutes. We apologize for the inconvenience.
There is a partial outage of ProtonMail and ProtonVPN impacting a significant fraction of users globally. Our engineering team is currently investigating and working on the issue and we will report back when we have more information.
ProtonMail WebsiteConnectivity issues to protonmail.com
Due to an issue with one of our upstream DDoS protection providers, a very small percentage of users were unable to reach protonmail.com for several hours. The upstream provider has identified and fixed the issue. They are also working on making improvements to prevent this from happening again.