Back to logo

This site shows the current status of ProtonMail and ProtonVPN services.

For more additional information, follow us on Twitter: @ProtonMail & @ProtonVPN.

This site does not update in real time so information may be delayed. Refresh to get the latest status.
Some systems are experiencing issues

Stickied Incidents

Monday 20th April 2020

Regular VPN Servers ProtonVPN major infrastructure upgrade

As part of a major infrastructure upgrade to all ProtonVPN servers, for the next weeks, in a progressive way, some group of ProtonVPN servers will be each time in maintenance mode and unavailable for some hours in order for the upgrade to be applied. We are sorry for the inconvenience. This upgrade will pave the way for major new functionalities to be unveiled in the upcoming months.

Past Incidents

Tuesday 1st October 2019

Upstream network connectivity issue

There is a network incident with an upstream provider which appears to be preventing a portion of ProtonMail users from reaching our website. We are working with upstream network providers on resolving the issue.

Sunday 8th September 2019

Regular VPN Servers Upstream network issue for Portuguese ProtonVPN servers

Due to some upstream networking issue, connectivity to our Portuguese VPN servers is partially unavailable. We are trying to resolve the issue with upstream providers.

Saturday 7th September 2019

Planned maintenance

Between 7-9AM Geneva time, we will be conducting planned maintenance operations which could result in Proton services becoming unavailable for some users for several minutes. There may also be some temporary delays in the delivery of incoming and outgoing emails.

Thursday 5th September 2019

Regular VPN Servers Partial outage of ProtonVPN Secure Core Switzerland

Part of the Secure Core in Switzerland is currently unavailable due to an hardware issue. We're sorry for the inconvenience.

Monday 26th August 2019

Regular VPN Servers Short IKEv2 interruptions

In order to deploy across all ProtonVPN exits a major stability improvement to IKEv2 connectivity, small network interruption might happen on each exit for few seconds/minutes. We apologize for the inconvenience.

Monday 19th August 2019

Partial Outage

There is a partial outage of ProtonMail and ProtonVPN impacting a significant fraction of users globally. Our engineering team is currently investigating and working on the issue and we will report back when we have more information.

ProtonVPN Website ProtonVPN website issues

We've been reported about some issues affecting the ProtonVPN website and download of application functionality. Our infrastructure team is investigating.

Friday 16th August 2019

Proton Storage issue impacting certain users

A failure on one of Proton's backend storage devices is making the service unavailable for some users. We have identified the issue and are working on a fix.

Tuesday 13th August 2019

Regular VPN Servers ProtonVPN German servers intervention

Due to an upstream server intervention the ProtonVPN German servers DE#1-4 will be unavailable today for 3 hours starting at 10:00 CEST.

Sunday 21st July 2019

Proton maintenance

We are performing some maintenance on our storage systems this Sunday between 12-2PM Geneva time which may result in intermittent downtime of some number of minutes for certain users.

Sunday 7th July 2019

Part of the ProtonVPN Swiss Secure Core is currently unavailable

Part of the Swiss Secure Core is currently unavailable due to networking issues. The incident is being investigated.

Friday 5th July 2019

ProtonMail Website Connectivity issues to

Due to an issue with one of our upstream DDoS protection providers, a very small percentage of users were unable to reach for several hours. The upstream provider has identified and fixed the issue. They are also working on making improvements to prevent this from happening again.

Thank you for your understanding.