We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.
At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.
If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/
Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:
In the next days we are running a campaign to further strengthen the security of our VPN servers. This implies temporary disabling servers in order to perform the necessary maintenance. We're sorry for the inconvenience.
Regular VPN ServersProtonVPN Windows Clients 1.8.1 crashes
Following the release of new ProtonVPN servers in Serbia, all instances of the ProtonVPN Windows client version 1.8.1 crashed due to a bug. A hotfix is being deployed on the API side, but all users of the ProtonVPN Windows client version 1.8.1 are advised to update to the most recent version.
There is a network incident with an upstream provider which appears to be preventing a portion of ProtonMail users from reaching our website. We are working with upstream network providers on resolving the issue.
Between 7-9AM Geneva time, we will be conducting planned maintenance operations which could result in Proton services becoming unavailable for some users for several minutes. There may also be some temporary delays in the delivery of incoming and outgoing emails.
Thursday 5th September 2019
Regular VPN ServersPartial outage of ProtonVPN Secure Core Switzerland
Part of the Secure Core in Switzerland is currently unavailable due to an hardware issue. We're sorry for the inconvenience.
In order to deploy across all ProtonVPN exits a major stability improvement to IKEv2 connectivity, small network interruption might happen on each exit for few seconds/minutes. We apologize for the inconvenience.
There is a partial outage of ProtonMail and ProtonVPN impacting a significant fraction of users globally. Our engineering team is currently investigating and working on the issue and we will report back when we have more information.