Android < 5.0 clients no longer supported and Windows 7 issues for ProtonVPN and ProtonMail clients
We have upgraded the security of our APIs. As a result, devices running Android versions older than 5.0 may no longer be able to use the ProtonMail or ProtonVPN app. Additionally, Windows 7 users running ProtonVPN apps earlier than 1.12 should update the app to the latest version.
Thursday 26th March 2020
Streaming ServicesProtonVPN streaming in the UK currently affected
Due to an upstream provider hardware failure, part of the usually supported streaming services in UK are currently not available, in particular Netflix. We apologize for the inconvenience, and we are working in order to restore the service as soon as possible.
ProtonVPN ClientsProtonVPN Windows and macOS client upgrading infrastructure non operative
The automatic upgrading system of ProtonVPN Windows and macOS clients is currently not operative. This does not impact regular usage of the clients. While we're investigating the issue, updates can directly be downloaded from the website at https://protonvpn.com/download
Regular VPN ServersProtonVPN French servers in maintenance mode
Due bandwidth issues affecting part of ProtonVPN French servers, the servers are in maintenance mode in order to allow the upstream data-center support to perform the necessary tests and resolution to the problems. We apologize for the inconvenience.
We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.
At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.
If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/
Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:
Regular VPN ServersProtonVPN Netherland servers affected by network issue in Amsterdam
Part of the ProtonVPN servers in the Netherlands are affected by a network issue in Amsterdam. We're monitoring the situation in order to understand when connectivity will be restored to its normality.
ProtonVPN South-African servers are currently suffering from networking instability from the upstream network provider. We are working with their support in order to resolve the situation as fast as possible. We apologise for the inconvenience.