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This site shows the current status of Proton services.

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Stickied Incidents

Tuesday 21st June 2022

Global Proton VPN infrastructure reboot campaign

For the next few weeks, as part of our continuous effort to maintain the optimal performance and security of our servers, we will be performing an upgrade and reboot campaign of all our VPN servers. This will require each VPN server exit to be set into maintenance mode for brief periods of time. We apologise for the inconvenience, and will share updates once the upgrade campaign is complete.

Wednesday 1st June 2022

Regular VPN Servers VPN connectivity issues in Russia (Проблемы с подключением к VPN в России)

We are currently investigating the issue, but it is not caused by any changes on our side. It is likely that the local ISPs and the authorities are interfering with VPN connections, in which case it may not be possible for us to solve such issues. Some servers may continue to work. We are continuing efforts to bypass the block. Thank you for your patience and understanding.

В настоящее время мы изучаем проблему, но она не вызвана какими-либо изменениями с нашей стороны. Вполне вероятно, что местные интернет-провайдеры и власти мешают VPN-соединениям, и в этом случае мы не сможем решить такие проблемы. Некоторые серверы могут продолжать работать. Мы продолжаем попытки обойти блокировку. Спасибо за ваше терпение и понимание.

Past Incidents

Tuesday 21st June 2022

Global Proton VPN infrastructure reboot campaign

For the next few weeks, as part of our continuous effort to maintain the optimal performance and security of our servers, we will be performing an upgrade and reboot campaign of all our VPN servers. This will require each VPN server exit to be set into maintenance mode for brief periods of time. We apologise for the inconvenience, and will share updates once the upgrade campaign is complete.

Tuesday 14th June 2022

Tuesday, June 14th Incident

On Tuesday, June 14th at 17:30 UTC, during a regular server migration which was being performed to improve infrastructure reliability, we experienced a failure. This failure unfortunately triggered a bug on database version we currently run and locked transactions for 12 minutes for up to 60% of the users. The service was completely restored at 17:42 UTC. The root cause of this outage is fully understood and being addressed. Proton infrastructure teams are engaged fully engaged to provide our community with world class reliability and we apologize for the inconvenience cause by this incident.

Thursday 2nd June 2022

Regular VPN Servers General ProtonVPN Free servers connectivity issue

Following a configuration update across the whole free servers' suite, due to a bug, OpenVPN and IKEv2 based connections weren't possible. This in particular affected most free Linux users. The problem has been resolved. We apologize for the inconvenience.

Wednesday 1st June 2022

Regular VPN Servers VPN connectivity issues in Russia (Проблемы с подключением к VPN в России)

We are currently investigating the issue, but it is not caused by any changes on our side. It is likely that the local ISPs and the authorities are interfering with VPN connections, in which case it may not be possible for us to solve such issues. Some servers may continue to work. We are continuing efforts to bypass the block. Thank you for your patience and understanding.

В настоящее время мы изучаем проблему, но она не вызвана какими-либо изменениями с нашей стороны. Вполне вероятно, что местные интернет-провайдеры и власти мешают VPN-соединениям, и в этом случае мы не сможем решить такие проблемы. Некоторые серверы могут продолжать работать. Мы продолжаем попытки обойти блокировку. Спасибо за ваше терпение и понимание.

Monday 30th May 2022

Regular VPN Servers Phasing out of Proton VPN Basic servers

As part of the new plans offering in Proton, the Basic plan has been phased out. Thus, all paying VPN users have now access to all Plus VPN servers. As a consequence, we are proceeding to the phasing out of the current Basic servers, which are going to be repurposed in the next few days as new Plus servers.

Thursday 26th May 2022

Technical difficulties

We are currently experiencing some technical difficulties, but the issue has been identified and are working to bring the service back online as soon as possible. We will update here and on http://protonstatus.com as soon as we have more information.

Friday 20th May 2022

ProtonVPN servers in Chile outage

Some ProtonVPN servers in Chile are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

Wednesday 27th April 2022

ProtonVPN servers in Chile outage

Some ProtonVPN servers in Chile are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in Colombia outage

Some ProtonVPN servers in Colombia are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in Argentina outage

Some ProtonVPN servers in Argentina are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

Wednesday 13th April 2022

ProtonVPN servers in Turkey outage

Some ProtonVPN servers in Turkey are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

Wednesday 6th April 2022

Regular VPN Servers ProtonVPN servers in Mexico outage

Some ProtonVPN servers in Mexico are currently unavailable. We are working with the upstream datacenter in order to solve the issue as soon as possible. We apologize for the inconvenience.

Temporary issues accessing Proton services

Due to a network equipment failure during a planned intervention which should not have affected our users, some of our services were unavailable between 9.07 and 9.27 GMT+2. We apologize for the inconvenience.

Thursday 31st March 2022

Temporary issues accessing Proton services

We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible.