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Stickied Incidents

Wednesday 5th August 2020

Regular VPN Servers ProtonVPN US servers high load

Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/

Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.

Thursday 16th July 2020

Secure Core Servers ProtonVPN maintenance of Secure Core Iceland and Sweden servers

As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.

Past Incidents

Wednesday 5th August 2020

Regular VPN Servers ProtonVPN US servers high load

Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/

Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.

Monday 27th July 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

We are experiencing some technical issues with part of UK and IT streaming services. The services which are non-operational include:

  • BBC iPlayer,
  • Amazon Prime Video UK,
  • NowTV UK
  • iTV, RAI,

are currently not operative.

We apologize for the inconvenience and we will try to restore the streaming service as soon as possible.

Thursday 16th July 2020

Secure Core Servers ProtonVPN maintenance of Secure Core Iceland and Sweden servers

As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.

Friday 10th July 2020

Regular VPN Servers Maintenance mode for ProtonVPN servers in Argentina

Following an upstream networking issue we have been forced to set the ProtonVPN servers in Argentina into maintenance mode. We are investigating the situation with the provider and hope to restore the service soon. We apologize for the inconvenience.

Tuesday 7th July 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

Due to some technical issues we are investigating, part of UK and IT streaming services including:

  • BBC,
  • Amazon Prime Video UK,
  • iTV, RAI,
  • Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

Monday 6th July 2020

Regular VPN Servers ProtonVPN Reboot Campaign

As part of an effort to improve the performance and security of our servers we are proceeding to a global upgrade and reboot campaign that will involve progressively all ProtonVPN exits.

Thursday 2nd July 2020

Regular VPN Servers ProtonVPN UK#5-8 exits unavailable

We have identified serious performance issue in the upstream network of the provider of ProtonVPN UK#5-8 exits. We have been forced thus to set them into long term maintenance mode, while we investigate if there is any possibility to resolve the issue. Should we be force to change provider the UK#5-8 exits will have to be canceled. We invite our users to access UK using any of the other exits. We apologize for the inconvenience.

Wednesday 24th June 2020

ProtonVPN Clients Authentication issues for certain versions of the ProtonVPN Windows client

Following a Proton API update, certain ProtonVPN Windows clients are having issues in authenticating to Proton. The issue has been already identified and a fix is coming soon.

Tuesday 23rd June 2020

ProtonVPN Clients Authentication issue for ProtonVPN iOS (IKEv2) and macOS clients

We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.

Regular VPN Servers ProtonVPN Mexican servers under maintenance

Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.

Tuesday 16th June 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

Due to some technical issues we are investigating, part of UK and IT streaming services including:

  • BBC,
  • Amazon Prime Video UK,
  • iTV, RAI,
  • Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

Thursday 11th June 2020

Regular VPN Servers High load on ProtonVPN servers

We are experiencing very high load on several servers in several countries out of the ordinary. We are investigating in order to solve the problem as soon as possible. We apologize for the inconvenience.

Tuesday 26th May 2020

Regular VPN Servers Performance issue for ProtonVPN servers in Taiwan

We are experiencing some performance issues, probably hardware related, in the ProtonVPN servers in Taiwan. We're investigating and trying to restore the situation as soon as possible. We apologize for the inconvenience.

Tuesday 19th May 2020

Regular VPN Servers ProtonVPN general performance issue for servers in US

We are observing overall general performance degradation for the ProtonVPN servers in US. The issue is currently being investigated.

Tuesday 12th May 2020

Regular VPN Servers Maintenance of some of ProtonVPN servers in Japan

In order to allow for an upstream hardware intervention which is necessary to solve certain performance problems we're having with part of our ProtonVPN servers in Japan, these servers are now in maintenance mode. They will be restored as soon as the intervention is complete. We apologize for the inconvenience.

Monday 11th May 2020

Streaming Services ProtonVPN streaming support partially unavailable

ProtonVPN streaming support for BBC, Channel4, ITV, Now TV, Amazon in the UK, and Netflix and RAI in Italy are currently unavailable. We're investigating the issue and work as fast as possible towards a resolution. We apologize for the inconvenience.

Regular VPN Servers Part of ProtonVPN servers in New Zealand unavailable

During reprovisioning of ProtonVPN servers in New Zealand, an unexpected upstream network malfunctionment happened. The servers are currently unavailable. We're in contact with the upstream support to resolve the issue as soon as possible. We apologize for the inconvenience.

Sunday 10th May 2020

Regular VPN Servers ProtonVPN servers in Israel unavailable

Due to an unforeseen system issue as part of the ongoing global reprovisioning campaign the ProtonVPN servers in Israel are currently unavailable. We are in contact with the upstream provider to resolve the issue as soon as possible. We apologize for the inconvenience.

Monday 4th May 2020

Regular VPN Servers ProtonVPN Mexican servers performance issue

We are experiencing notable network performance issues in the ProtonVPN servers in Mexico. We're investigating and working to restore the situation as soon as possible. We apologize for the inconvenience.

Regular VPN Servers ProtonVPN Greek servers hardware issue

Due to an upstream hardware issue in the ProtonVPN servers in Greece they are currently under maintenance. We are in contact with the upstream provider in order to get the problem fixed as soon as possible. We apologize for the inconvenience.