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Past Incidents

Thursday 26th March 2020

Streaming Services ProtonVPN streaming in the UK currently affected

Due to an upstream provider hardware failure, part of the usually supported streaming services in UK are currently not available, in particular Netflix. We apologize for the inconvenience, and we are working in order to restore the service as soon as possible.

Monday 23rd March 2020

Regular VPN Servers ProtonVPN network maintenance for servers in Poland

Due to upstream datacenter network maintenance part of our ProtonVPN servers in Poland are currently unavailable. We apologize for the inconvenience.

Regular VPN Servers ProtonVPN Belgian servers maintenance

Due to some upstream datacenter hardware maintenance some of the the ProtonVPN Belgian servers are currently in maintenance mode. We're sorry for the inconvenience.

Wednesday 19th February 2020

ProtonVPN Clients ProtonVPN Windows and macOS client upgrading infrastructure non operative

The automatic upgrading system of ProtonVPN Windows and macOS clients is currently not operative. This does not impact regular usage of the clients. While we're investigating the issue, updates can directly be downloaded from the website at https://protonvpn.com/download

Friday 31st January 2020

Regular VPN Servers ProtonVPN French servers in maintenance mode

Due bandwidth issues affecting part of ProtonVPN French servers, the servers are in maintenance mode in order to allow the upstream data-center support to perform the necessary tests and resolution to the problems. We apologize for the inconvenience.

Wednesday 29th January 2020

All Proton services partially blocked in Russia

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

  1. Download the TOR browser for your device here: https://www.torproject.org/download/
  2. Install the TOR browser
  3. Once the browser is installed, launch it and you will be able to access the Proton websites

Monday 27th January 2020

Regular VPN Servers ProtonVPN Netherland servers affected by network issue in Amsterdam

Part of the ProtonVPN servers in the Netherlands are affected by a network issue in Amsterdam. We're monitoring the situation in order to understand when connectivity will be restored to its normality.

Friday 17th January 2020

Regular VPN Servers ProtonVPN South-African servers upstream network instability

ProtonVPN South-African servers are currently suffering from networking instability from the upstream network provider. We are working with their support in order to resolve the situation as fast as possible. We apologise for the inconvenience.

Wednesday 15th January 2020

Regular VPN Servers ProtonVPN servers in Costa Rica unavailable

ProtonVPN servers in Costa Rica are currently unavailable following a technical issue with the upstream network provider. We apologize for the inconvenience.

Friday 10th January 2020

Streaming Services ProtonVPN issues on Hulu

We've been reported that streaming Hulu is currently not possible through ProtonVPN. We're investigating the issue and will work on a solution. We apologize for the inconvenience.