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This site shows the current status of ProtonMail and ProtonVPN services.

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Some systems are experiencing issues

Stickied Incidents

Thursday 27th May 2021

Regular VPN Servers ProtonVPN servers in Ukraine under maintenance

The ProtonVPN servers in Ukraine are currently in maintenance mode, as we are in the process of changing the upstream provider, in order to provide higher quality to our users and to allow us to include new infrastructure upgrades on our servers in this location. We will post an update as soon as the new servers will be operative.

Tuesday 18th May 2021

Global ProtonVPN infrastructure upgrade campaign

In the next days all the various paid ProtonVPN servers will be temporary in maintenance mode for a short period in order to allow us performing a major infrastructure upgrade paving the way for overall increased performance and efficiency of the ProtonVPN infrastructure. We apologize for the occasional inconvenience.

Friday 9th April 2021

Regular VPN Servers ProtonVPN free servers upgrade

In the next days all the Free servers (US, NL, JP) will be progressively set in maintenance mode for a limited time, in order to allow for an architectural upgrade that will improve the overall quality of service.

Wednesday 24th March 2021

Regular VPN Servers ProtonVPN servers in Mexico currently unavailable

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Saturday 13th March 2021

ProtonMail Mobile Apps Apple push notifications are delayed

Apple push notifications are currently delayed. We are investigating the cause.

Sunday 7th March 2021

Database intervention

Mailboxes for some users are temporarily unavailable while a short database intervention occurs. We expect to be fully back online in less than 10 minutes.

Thursday 4th February 2021

Bitcoin payments may be delayed

Verification of bitcoin payments may be delayed due to upstream issues.

Past Incidents

Monday 21st June 2021

Regular VPN Servers ProtonVPN Servers in Switzerland currently unavailable

The ProtonVPN Servers in Switzerland are currently unavailable (impacting also Secure Core Servers from Switzerland). We are currently investigating the issue and will provide updates as soon as we have more information. We apologize for the inconvenience.

Thursday 27th May 2021

Regular VPN Servers ProtonVPN servers in Ukraine under maintenance

The ProtonVPN servers in Ukraine are currently in maintenance mode, as we are in the process of changing the upstream provider, in order to provide higher quality to our users and to allow us to include new infrastructure upgrades on our servers in this location. We will post an update as soon as the new servers will be operative.

Tuesday 18th May 2021

Global ProtonVPN infrastructure upgrade campaign

In the next days all the various paid ProtonVPN servers will be temporary in maintenance mode for a short period in order to allow us performing a major infrastructure upgrade paving the way for overall increased performance and efficiency of the ProtonVPN infrastructure. We apologize for the occasional inconvenience.

Sunday 25th April 2021

Regular VPN Servers ProtonVPN servers in Turkey currently unavailable

The ProtonVPN servers in Turkey are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Tuesday 20th April 2021

ProtonVPN servers in Mexico currently unavailable

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Monday 19th April 2021

Regular VPN Servers ProtonVPN servers in Israel currently unavailable

The ProtonVPN servers in Israel are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Wednesday 14th April 2021

Streaming Services Temporary issues with streaming services in IT and FR

Users may experience temporary streaming issues with the supported streaming services by ProtonVPN in France and Germany. Our team already identified the issues, and working on resolving the same, as soon as possible. The services in FR and IT which you may experience problems with are Netflix, Amazon Prime, Disney+, DAZN, RaiTV.

We apologize for the inconvenience.

Friday 9th April 2021

Regular VPN Servers ProtonVPN free servers upgrade

In the next days all the Free servers (US, NL, JP) will be progressively set in maintenance mode for a limited time, in order to allow for an architectural upgrade that will improve the overall quality of service.

Wednesday 24th March 2021

Regular VPN Servers ProtonVPN servers in Mexico currently unavailable

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Sunday 21st March 2021

Planned database intervention - users will be unable to access Proton services temporarily

We're conducting a short database intervention on Sunday, March 21st, 2021, between 6:30 - 7:00am GMT+1. During this time, users may temporarily be unable to access Proton services (including ProtonMail inboxes and ProtonVPN, Proton Calendar and Proton Drive apps) for about 10 minutes. We apologize for the inconvenience.

Thursday 18th March 2021

Migration of Swiss Secure Core Servers

We're migrating the Swiss Secure Servers to a new data center on Thursday, March 18th. This will occur between 6:00am - 3:00pm GMT+1. During this time:

  • All users will be able to connect via Swiss Secure Core servers normally
  • From 6:00 - 11:00am GMT+1, Swiss server exits CH#5, CH#6, CH#10, CH#11 will be unavailable. If you are a Basic Plan user of CH#10 or CH#11, please connect to Basic servers in nearby countries during this time.
  • From 12:00 - 3:00pm GMT+1, Swiss server exits CH#7, CH#8, CH#12, CH#13 will be unavailable.

We expect all Swiss server exits to be online and available as of 3:00pm GMT+1. We apologize for the inconvenience.