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This site shows the current status of ProtonMail and ProtonVPN services.

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All systems are operational

Past Incidents

Friday 18th September 2020

Streaming Services Partial downtime of ProtonVPN UK and IT streaming services

We are currently experiencing some ongoing technical issues with part of UK and IT streaming services. The services which are non-operational include: BBC iPlayer, Amazon Prime Video UK, Disney Plus, NowTV UK iTV, Channelt4, and Rai Italy.

We are working on resolving this issue as soon as possible.

Tuesday 15th September 2020

ProtonMail Web Application Mailbox outage for some users

Partial outage of all mail services for about 20 minutes due to a temporary database issue. No data was lost and all services were restored within 20 minutes.

Sunday 30th August 2020

General Internet outage affecting various Proton services

It appears that around 10:04 UTC, CenturyLink, the world's largest Tier 1 carrier went down, taking down with it most internet in Europe and many other locations around the world: https://www.thousandeyes.com/outages.

We have done some re-routing to avoid the bad routes, but CenturyLink is so large it's practically impossible to avoid them.

Monday 24th August 2020

ProtonVPN Clients ProtonVPN servers in Colombia and Peru not available on Android client

After the introduction of the new servers in Colombia and Peru, it has been reported that on certain devices this lead to crashes of the ProtonVPN Android client. For this reason the new servers in Colombia and Peru are currently no longer available for Android. A bugfix is being prepared and will soon be made available.

Users that had their app crashing are advised to erase the cache of the app or to reinstall ProtonVPN, to restore it to a functional status.

We apologize for the inconvenience.

Thursday 20th August 2020

Regular VPN Servers ProtonVPN reorganization of Japanese servers

In the next days we will proceed to a reorganization of ProtonVPN servers in Japan to ensure optimal server availability and bandwidth for high speeds and VPN performance. This means that some of our servers are currently under maintenance, while others may be retired. Unfortunately, we can't confirm specific timelines for when these servers will be back online - however we are working to ensure this happens ASAP. Meanwhile, we suggest you try connecting to one of our other Japanese servers.

Wednesday 19th August 2020

Technical difficulties with Netflix UK over ProtonVPN

Due to technical issues that we are investigating at the moment, Netflix UK is currently not fully operational. We apologize for the inconvenience and we are trying to restore the streaming service as soon as possible.

Saturday 15th August 2020

Regular VPN Servers ProtonVPN servers in Taiwan in maintenance mode

Following recurrent hardware issues in the upstream infrastructure of our servers in Taiwan, we are working with the provider to have the situation restored permanently as soon as possible. We apologize for the inconvenience.

Wednesday 5th August 2020

Regular VPN Servers ProtonVPN US servers high load

Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/

Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.

Monday 27th July 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

We are experiencing some technical issues with part of UK and IT streaming services. The services which are non-operational include:

  • BBC iPlayer,
  • Amazon Prime Video UK,
  • NowTV UK
  • iTV, RAI,

are currently not operative.

We apologize for the inconvenience and we will try to restore the streaming service as soon as possible.

Thursday 16th July 2020

Secure Core Servers ProtonVPN maintenance of Secure Core Iceland and Sweden servers

As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.

Friday 10th July 2020

Regular VPN Servers Maintenance mode for ProtonVPN servers in Argentina

Following an upstream networking issue we have been forced to set the ProtonVPN servers in Argentina into maintenance mode. We are investigating the situation with the provider and hope to restore the service soon. We apologize for the inconvenience.

Tuesday 7th July 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

Due to some technical issues we are investigating, part of UK and IT streaming services including:

  • BBC,
  • Amazon Prime Video UK,
  • iTV, RAI,
  • Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

Monday 6th July 2020

Regular VPN Servers ProtonVPN Reboot Campaign

As part of an effort to improve the performance and security of our servers we are proceeding to a global upgrade and reboot campaign that will involve progressively all ProtonVPN exits.

Thursday 2nd July 2020

Regular VPN Servers ProtonVPN UK#5-8 exits unavailable

We have identified serious performance issue in the upstream network of the provider of ProtonVPN UK#5-8 exits. We have been forced thus to set them into long term maintenance mode, while we investigate if there is any possibility to resolve the issue. Should we be force to change provider the UK#5-8 exits will have to be canceled. We invite our users to access UK using any of the other exits. We apologize for the inconvenience.

Wednesday 24th June 2020

ProtonVPN Clients Authentication issues for certain versions of the ProtonVPN Windows client

Following a Proton API update, certain ProtonVPN Windows clients are having issues in authenticating to Proton. The issue has been already identified and a fix is coming soon.

Tuesday 23rd June 2020

ProtonVPN Clients Authentication issue for ProtonVPN iOS (IKEv2) and macOS clients

We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.

Regular VPN Servers ProtonVPN Mexican servers under maintenance

Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.