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This site shows the current status of ProtonMail and ProtonVPN services.

For more additional information, follow us on Twitter: @ProtonMail & @ProtonVPN.

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Some systems are experiencing issues

Stickied Incidents

Wednesday 29th January 2020

All Proton services partially blocked in Russia

We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.

At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.

If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/

Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:

  1. Download the TOR browser for your device here: https://www.torproject.org/download/
  2. Install the TOR browser
  3. Once the browser is installed, launch it and you will be able to access the Proton websites

Past Incidents

Tuesday 13th August 2019

Regular VPN Servers ProtonVPN German servers intervention

Due to an upstream server intervention the ProtonVPN German servers DE#1-4 will be unavailable today for 3 hours starting at 10:00 CEST.

Sunday 21st July 2019

Proton maintenance

We are performing some maintenance on our storage systems this Sunday between 12-2PM Geneva time which may result in intermittent downtime of some number of minutes for certain users.

Sunday 7th July 2019

Part of the ProtonVPN Swiss Secure Core is currently unavailable

Part of the Swiss Secure Core is currently unavailable due to networking issues. The incident is being investigated.

Friday 5th July 2019

ProtonMail Website Connectivity issues to protonmail.com

Due to an issue with one of our upstream DDoS protection providers, a very small percentage of users were unable to reach protonmail.com for several hours. The upstream provider has identified and fixed the issue. They are also working on making improvements to prevent this from happening again.

Thank you for your understanding.

Monday 1st July 2019

Regular VPN Servers ProtonVPN reboot campaign

To ensure an optimal security level for our users, we are going to perform a reboot campaign on our ProtonVPN servers. Servers will reboot with downtime of approximately 5 minutes/ server. This means users will be gradually disconnected from the respective server.

There should be no issues with reconnecting after the reboot. However, if you're encountering issues reconnecting to the desired server, please contact us at https://protonvpn.com/support-form

We apologize for the inconvenience and we thank you for your understanding. The ProtonVPN Team

Saturday 15th June 2019

Regular VPN Servers ProtonVPN Australia Server Maintenance

Due to some work on our Australia servers, there may be connectivity issues where users are unable to connect to Australia servers. If you experience this problem, we recommend trying to connect manually to different Australia servers as manual connection may work while auto/quick connect could encounter issues. We expect this issue to be corrected by Monday at the latest.

Friday 10th May 2019

Accounts temporarily unavailable

Some user accounts are currently unavailable due to a back-end issue. Our engineering team is currently checking into the issue and will update as soon as we have more information.