We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.
At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.
If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/
Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:
Regular VPN ServersProtonVPN servers in Costa Rica unavailable
ProtonVPN servers in Costa Rica are currently unavailable following a technical issue with the upstream network provider. We apologize for the inconvenience.
Friday 10th January 2020
Streaming ServicesProtonVPN issues on Hulu
We've been reported that streaming Hulu is currently not possible through ProtonVPN. We're investigating the issue and will work on a solution. We apologize for the inconvenience.
Monday 16th December 2019
Streaming ServicesStreaming issues on ProtonVPN UK Plus servers
We're experience some issues in delivering streaming services on UK Plus servers affecting Amazon Prime Video, iTV and Channel4. We are working towards a resolution. We apologize for any inconvenience.
Regular VPN ServersMigration of ProtonVPN Swiss Secure Core entry servers
At 10:00 CET on Thursday, Nov. 21, 2019, our Swiss Secure Core entry servers (and several exit servers) will be relocated to a different data center in Switzerland. The intervention will take place in three stages.
Stage 1: There will be roughly 1-2 hours of downtime for half of the Swiss Secure Core entry servers.
Stage 2: For a few minutes (no more than 15 minutes) all of the Swiss Secure Core servers will be disconnected.
Stage 3: There will be roughly 1-2 hours of downtime for the second half of the Swiss Secure Core entry servers.
Regular VPN ServersProtonVPN Windows client authentication issue on Windows 7
Following security strengthening of the ProtonVPN API endpoint, we've been reported about compatibility issues that affects authentication and other API interactions for ProtonVPN Windows client running on certain configurations of Windows 7. Installing KB2992611 should fix the issue. This dependency will be enforced in the next version of ProtonVPN Windows client.
Regular VPN ServersProtonVPN Reboot campaign
Today we'll perform our regular reboot campaign in order to apply latest security patches and the global fix to the OpenVPN disconnection issue reported in the previous week. We're sorry for the inconvenience.
Regular VPN ServersSmall intervention on ProtonVPN US-UT servers
A small intervention has been carried on the new US-UT servers that has caused OpenVPN connections to be temporary interrupted. We apologize for the inconvenience.
Sunday 3rd November 2019
Proton Services Global Maintenance
We will be conducting scheduled maintenance between 8-11AM Geneva time on Sunday, November 3rd. Some time during this time interval, all ProtonMail and ProtonVPN services will be temporarily unavailable for a couple minutes. We apologize in advance for any inconvenience and thank you for your understanding.
In the next days we are running a campaign to further strengthen the security of our VPN servers. This implies temporary disabling servers in order to perform the necessary maintenance. We're sorry for the inconvenience.
Regular VPN ServersProtonVPN Windows Clients 1.8.1 crashes
Following the release of new ProtonVPN servers in Serbia, all instances of the ProtonVPN Windows client version 1.8.1 crashed due to a bug. A hotfix is being deployed on the API side, but all users of the ProtonVPN Windows client version 1.8.1 are advised to update to the most recent version.