ProtonVPN ClientsProtonVPN Windows client BSOD reports
We have received reports that in particular circumstances the latest versions of ProtonVPN Windows clients (the stable version 1.18.2, and the early access version 1.18.3) might lead to Blue Screen crashes in Windows, due to a conflict with certain antiviruses.
We are actively working on a fix that will be made available as soon as possible.
If you are affected by this situation we advise to either temporary disable the antivirus that might enter into conflict while using ProtonVPN, or to downgrade to the previous stable version.
For the next few days, as part of our continuous effort to keep optimal performance and security of our servers we are proceeding to our regular upgrade and reboot campaign of all our VPN servers.
For brief periods each exit will be set into maintenance mode to allow the proper operation.
Friday 31st January 2020
Regular VPN ServersProtonVPN French servers in maintenance mode
Due bandwidth issues affecting part of ProtonVPN French servers, the servers are in maintenance mode in order to allow the upstream data-center support to perform the necessary tests and resolution to the problems. We apologize for the inconvenience.
We have received reports that Proton is currently blocked in Russia. We are reaching out to the appropriate authorities to get the block lifted as soon as possible. While this block continues to affect ProtonMail, ProtonVPN is not blocked.
At the moment, we suggest using ProtonVPN to connect to one of our VPN servers outside of Russia to access ProtonMail.
If you are not a ProtonVPN user yet, you can download and install the ProtonVPN application for your device, log in with your existing ProtonMail account, and connect to a server. You can find a complete setup guide for new users here: https://protonvpn.com/support/protonvpn-setup-guide/
Another workaround to access the ProtonMail website is to use a TOR browser by following the steps below:
Regular VPN ServersProtonVPN Netherland servers affected by network issue in Amsterdam
Part of the ProtonVPN servers in the Netherlands are affected by a network issue in Amsterdam. We're monitoring the situation in order to understand when connectivity will be restored to its normality.
ProtonVPN South-African servers are currently suffering from networking instability from the upstream network provider. We are working with their support in order to resolve the situation as fast as possible. We apologise for the inconvenience.
Streaming ServicesStreaming issues on ProtonVPN UK Plus servers
We're experience some issues in delivering streaming services on UK Plus servers affecting Amazon Prime Video, iTV and Channel4. We are working towards a resolution. We apologize for any inconvenience.
Regular VPN ServersMigration of ProtonVPN Swiss Secure Core entry servers
At 10:00 CET on Thursday, Nov. 21, 2019, our Swiss Secure Core entry servers (and several exit servers) will be relocated to a different data center in Switzerland. The intervention will take place in three stages.
Stage 1: There will be roughly 1-2 hours of downtime for half of the Swiss Secure Core entry servers.
Stage 2: For a few minutes (no more than 15 minutes) all of the Swiss Secure Core servers will be disconnected.
Stage 3: There will be roughly 1-2 hours of downtime for the second half of the Swiss Secure Core entry servers.
Regular VPN ServersProtonVPN Windows client authentication issue on Windows 7
Following security strengthening of the ProtonVPN API endpoint, we've been reported about compatibility issues that affects authentication and other API interactions for ProtonVPN Windows client running on certain configurations of Windows 7. Installing KB2992611 should fix the issue. This dependency will be enforced in the next version of ProtonVPN Windows client.
Regular VPN ServersProtonVPN Reboot campaign
Today we'll perform our regular reboot campaign in order to apply latest security patches and the global fix to the OpenVPN disconnection issue reported in the previous week. We're sorry for the inconvenience.
Regular VPN ServersSmall intervention on ProtonVPN US-UT servers
A small intervention has been carried on the new US-UT servers that has caused OpenVPN connections to be temporary interrupted. We apologize for the inconvenience.
Sunday 3rd November 2019
Proton Services Global Maintenance
We will be conducting scheduled maintenance between 8-11AM Geneva time on Sunday, November 3rd. Some time during this time interval, all ProtonMail and ProtonVPN services will be temporarily unavailable for a couple minutes. We apologize in advance for any inconvenience and thank you for your understanding.