ProtonVPN ClientsProtonVPN Windows client BSOD reports
We have received reports that in particular circumstances the latest versions of ProtonVPN Windows clients (the stable version 1.18.2, and the early access version 1.18.3) might lead to Blue Screen crashes in Windows, due to a conflict with certain antiviruses.
We are actively working on a fix that will be made available as soon as possible.
If you are affected by this situation we advise to either temporary disable the antivirus that might enter into conflict while using ProtonVPN, or to downgrade to the previous stable version.
For the next few days, as part of our continuous effort to keep optimal performance and security of our servers we are proceeding to our regular upgrade and reboot campaign of all our VPN servers.
For brief periods each exit will be set into maintenance mode to allow the proper operation.
Wednesday 24th June 2020
ProtonVPN ClientsAuthentication issues for certain versions of the ProtonVPN Windows client
Following a Proton API update, certain ProtonVPN Windows clients are having issues in authenticating to Proton. The issue has been already identified and a fix is coming soon.
ProtonVPN ClientsAuthentication issue for ProtonVPN iOS (IKEv2) and macOS clients
We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.
Regular VPN ServersProtonVPN Mexican servers under maintenance
Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.
We are experiencing very high load on several servers in several countries out of the ordinary. We are investigating in order to solve the problem as soon as possible. We apologize for the inconvenience.
Regular VPN ServersPerformance issue for ProtonVPN servers in Taiwan
We are experiencing some performance issues, probably hardware related, in the ProtonVPN servers in Taiwan. We're investigating and trying to restore the situation as soon as possible. We apologize for the inconvenience.
Regular VPN ServersMaintenance of some of ProtonVPN servers in Japan
In order to allow for an upstream hardware intervention which is necessary to solve certain performance problems we're having with part of our ProtonVPN servers in Japan, these servers are now in maintenance mode. They will be restored as soon as the intervention is complete. We apologize for the inconvenience.
Streaming ServicesProtonVPN streaming support partially unavailable
ProtonVPN streaming support for BBC, Channel4, ITV, Now TV, Amazon in the UK, and Netflix and RAI in Italy are currently unavailable. We're investigating the issue and work as fast as possible towards a resolution. We apologize for the inconvenience.
Regular VPN ServersPart of ProtonVPN servers in New Zealand unavailable
During reprovisioning of ProtonVPN servers in New Zealand, an unexpected upstream network malfunctionment happened. The servers are currently unavailable. We're in contact with the upstream support to resolve the issue as soon as possible. We apologize for the inconvenience.
Regular VPN ServersProtonVPN servers in Israel unavailable
Due to an unforeseen system issue as part of the ongoing global reprovisioning campaign the ProtonVPN servers in Israel are currently unavailable. We are in contact with the upstream provider to resolve the issue as soon as possible. We apologize for the inconvenience.
We are experiencing notable network performance issues in the ProtonVPN servers in Mexico. We're investigating and working to restore the situation as soon as possible. We apologize for the inconvenience.
Due to an upstream hardware issue in the ProtonVPN servers in Greece they are currently under maintenance. We are in contact with the upstream provider in order to get the problem fixed as soon as possible. We apologize for the inconvenience.
Regular VPN ServersProtonVPN South African server network issues
Due to an upstream network issue by the provider of the ProtonVPN servers in South Africa, the servers are currently not available. We are in contact with the support to restore the situation as fast as possible. We apologize for the inconvenience.
Regular VPN ServersProtonVPN major infrastructure upgrade
As part of a major infrastructure upgrade to all ProtonVPN servers, for the next weeks, in a progressive way, some group of ProtonVPN servers will be each time in maintenance mode and unavailable for some hours in order for the upgrade to be applied. We are sorry for the inconvenience. This upgrade will pave the way for major new functionalities to be unveiled in the upcoming months.
Due to an upstream network provider outage part of ProtonVPN servers in The Netherlands are currently unavailable. We are in contact with the provider to have this problem resolved as soon as possible. We apologize for the inconvenience.
Android < 5.0 clients no longer supported and Windows 7 issues for ProtonVPN and ProtonMail clients
We have upgraded the security of our APIs. As a result, devices running Android versions older than 5.0 may no longer be able to use the ProtonMail or ProtonVPN app. Additionally, Windows 7 users running ProtonVPN apps earlier than 1.12 should update the app to the latest version.
Thursday 26th March 2020
Streaming ServicesProtonVPN streaming in the UK currently affected
Due to an upstream provider hardware failure, part of the usually supported streaming services in UK are currently not available, in particular Netflix. We apologize for the inconvenience, and we are working in order to restore the service as soon as possible.