Verification of bitcoin payments may be delayed due to upstream issues.
Wednesday 5th August 2020
Regular VPN ServersProtonVPN US servers high load
Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/
Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.
Secure Core ServersProtonVPN maintenance of Secure Core Iceland and Sweden servers
As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.
Regular VPN ServersMaintenance mode for ProtonVPN servers in Argentina
Following an upstream networking issue we have been forced to set the ProtonVPN servers in Argentina into maintenance mode. We are investigating the situation with the provider and hope to restore the service soon. We apologize for the inconvenience.
We have identified serious performance issue in the upstream network of the provider of ProtonVPN UK#5-8 exits. We have been forced thus to set them into long term maintenance mode, while we investigate if there is any possibility to resolve the issue. Should we be force to change provider the UK#5-8 exits will have to be canceled. We invite our users to access UK using any of the other exits. We apologize for the inconvenience.
ProtonVPN ClientsAuthentication issue for ProtonVPN iOS (IKEv2) and macOS clients
We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.
Regular VPN ServersProtonVPN Mexican servers under maintenance
Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.
We are experiencing very high load on several servers in several countries out of the ordinary. We are investigating in order to solve the problem as soon as possible. We apologize for the inconvenience.
Regular VPN ServersPerformance issue for ProtonVPN servers in Taiwan
We are experiencing some performance issues, probably hardware related, in the ProtonVPN servers in Taiwan. We're investigating and trying to restore the situation as soon as possible. We apologize for the inconvenience.
Regular VPN ServersMaintenance of some of ProtonVPN servers in Japan
In order to allow for an upstream hardware intervention which is necessary to solve certain performance problems we're having with part of our ProtonVPN servers in Japan, these servers are now in maintenance mode. They will be restored as soon as the intervention is complete. We apologize for the inconvenience.
Streaming ServicesProtonVPN streaming support partially unavailable
ProtonVPN streaming support for BBC, Channel4, ITV, Now TV, Amazon in the UK, and Netflix and RAI in Italy are currently unavailable. We're investigating the issue and work as fast as possible towards a resolution. We apologize for the inconvenience.
Regular VPN ServersPart of ProtonVPN servers in New Zealand unavailable
During reprovisioning of ProtonVPN servers in New Zealand, an unexpected upstream network malfunctionment happened. The servers are currently unavailable. We're in contact with the upstream support to resolve the issue as soon as possible. We apologize for the inconvenience.
Regular VPN ServersProtonVPN servers in Israel unavailable
Due to an unforeseen system issue as part of the ongoing global reprovisioning campaign the ProtonVPN servers in Israel are currently unavailable. We are in contact with the upstream provider to resolve the issue as soon as possible. We apologize for the inconvenience.