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This site shows the current status of ProtonMail and ProtonVPN services.

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Stickied Incidents

Sunday 27th June 2021

Planned database intervention - users will be unable to access Proton services temporarily

We're conducting a short database intervention on Sunday, June 27th, 2021, between 8:30 - 9:00am GMT+2. During this time, users will be unable to access Proton services (including ProtonMail inboxes and ProtonVPN, Proton Calendar and Proton Drive apps) for about 20 minutes. We apologize for the inconvenience.

Thursday 27th May 2021

Regular VPN Servers ProtonVPN servers in Ukraine under maintenance

The ProtonVPN servers in Ukraine are currently in maintenance mode, as we are in the process of changing the upstream provider, in order to provide higher quality to our users and to allow us to include new infrastructure upgrades on our servers in this location. We will post an update as soon as the new servers will be operative.

Tuesday 18th May 2021

Global ProtonVPN infrastructure upgrade campaign

In the next days all the various paid ProtonVPN servers will be temporary in maintenance mode for a short period in order to allow us performing a major infrastructure upgrade paving the way for overall increased performance and efficiency of the ProtonVPN infrastructure. We apologize for the occasional inconvenience.

Friday 9th April 2021

Regular VPN Servers ProtonVPN free servers upgrade

In the next days all the Free servers (US, NL, JP) will be progressively set in maintenance mode for a limited time, in order to allow for an architectural upgrade that will improve the overall quality of service.

Wednesday 24th March 2021

Regular VPN Servers ProtonVPN servers in Mexico currently unavailable

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Saturday 13th March 2021

ProtonMail Mobile Apps Apple push notifications are delayed

Apple push notifications are currently delayed. We are investigating the cause.

Sunday 7th March 2021

Database intervention

Mailboxes for some users are temporarily unavailable while a short database intervention occurs. We expect to be fully back online in less than 10 minutes.

Thursday 4th February 2021

Bitcoin payments may be delayed

Verification of bitcoin payments may be delayed due to upstream issues.

Past Incidents

Thursday 20th August 2020

Regular VPN Servers ProtonVPN reorganization of Japanese servers

In the next days we will proceed to a reorganization of ProtonVPN servers in Japan to ensure optimal server availability and bandwidth for high speeds and VPN performance. This means that some of our servers are currently under maintenance, while others may be retired. Unfortunately, we can't confirm specific timelines for when these servers will be back online - however we are working to ensure this happens ASAP. Meanwhile, we suggest you try connecting to one of our other Japanese servers.

Wednesday 19th August 2020

Technical difficulties with Netflix UK over ProtonVPN

Due to technical issues that we are investigating at the moment, Netflix UK is currently not fully operational. We apologize for the inconvenience and we are trying to restore the streaming service as soon as possible.

Saturday 15th August 2020

Regular VPN Servers ProtonVPN servers in Taiwan in maintenance mode

Following recurrent hardware issues in the upstream infrastructure of our servers in Taiwan, we are working with the provider to have the situation restored permanently as soon as possible. We apologize for the inconvenience.

Wednesday 5th August 2020

Regular VPN Servers ProtonVPN US servers high load

Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/

Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.

Monday 27th July 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

We are experiencing some technical issues with part of UK and IT streaming services. The services which are non-operational include:

  • BBC iPlayer,
  • Amazon Prime Video UK,
  • NowTV UK
  • iTV, RAI,

are currently not operative.

We apologize for the inconvenience and we will try to restore the streaming service as soon as possible.

Thursday 16th July 2020

Secure Core Servers ProtonVPN maintenance of Secure Core Iceland and Sweden servers

As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.

Friday 10th July 2020

Regular VPN Servers Maintenance mode for ProtonVPN servers in Argentina

Following an upstream networking issue we have been forced to set the ProtonVPN servers in Argentina into maintenance mode. We are investigating the situation with the provider and hope to restore the service soon. We apologize for the inconvenience.

Tuesday 7th July 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

Due to some technical issues we are investigating, part of UK and IT streaming services including:

  • BBC,
  • Amazon Prime Video UK,
  • iTV, RAI,
  • Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

Monday 6th July 2020

Regular VPN Servers ProtonVPN Reboot Campaign

As part of an effort to improve the performance and security of our servers we are proceeding to a global upgrade and reboot campaign that will involve progressively all ProtonVPN exits.

Thursday 2nd July 2020

Regular VPN Servers ProtonVPN UK#5-8 exits unavailable

We have identified serious performance issue in the upstream network of the provider of ProtonVPN UK#5-8 exits. We have been forced thus to set them into long term maintenance mode, while we investigate if there is any possibility to resolve the issue. Should we be force to change provider the UK#5-8 exits will have to be canceled. We invite our users to access UK using any of the other exits. We apologize for the inconvenience.

Wednesday 24th June 2020

ProtonVPN Clients Authentication issues for certain versions of the ProtonVPN Windows client

Following a Proton API update, certain ProtonVPN Windows clients are having issues in authenticating to Proton. The issue has been already identified and a fix is coming soon.

Tuesday 23rd June 2020

ProtonVPN Clients Authentication issue for ProtonVPN iOS (IKEv2) and macOS clients

We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.

Regular VPN Servers ProtonVPN Mexican servers under maintenance

Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.

Tuesday 16th June 2020

Streaming Services Partial outage of ProtonVPN UK and IT streaming services

Due to some technical issues we are investigating, part of UK and IT streaming services including:

  • BBC,
  • Amazon Prime Video UK,
  • iTV, RAI,
  • Netflix Italy are currently not operative. We apologize for the inconvenience and try to restore the situation as soon as posible.

Thursday 11th June 2020

Regular VPN Servers High load on ProtonVPN servers

We are experiencing very high load on several servers in several countries out of the ordinary. We are investigating in order to solve the problem as soon as possible. We apologize for the inconvenience.

Tuesday 26th May 2020

Regular VPN Servers Performance issue for ProtonVPN servers in Taiwan

We are experiencing some performance issues, probably hardware related, in the ProtonVPN servers in Taiwan. We're investigating and trying to restore the situation as soon as possible. We apologize for the inconvenience.

Tuesday 19th May 2020

Regular VPN Servers ProtonVPN general performance issue for servers in US

We are observing overall general performance degradation for the ProtonVPN servers in US. The issue is currently being investigated.