Planned database intervention - users will be unable to access Proton services temporarily
We're conducting a short database intervention on Sunday, June 27th, 2021, between 8:30 - 9:00am GMT+2. During this time, users will be unable to access Proton services (including ProtonMail inboxes and ProtonVPN, Proton Calendar and Proton Drive apps) for about 20 minutes. We apologize for the inconvenience.
Regular VPN ServersProtonVPN servers in Ukraine under maintenance
The ProtonVPN servers in Ukraine are currently in maintenance mode, as we are in the process of changing the upstream provider, in order to provide higher quality to our users and to allow us to include new infrastructure upgrades on our servers in this location.
We will post an update as soon as the new servers will be operative.
In the next days all the various paid ProtonVPN servers will be temporary in maintenance mode for a short period in order to allow us performing a major infrastructure upgrade paving the way for overall increased performance and efficiency of the ProtonVPN infrastructure. We apologize for the occasional inconvenience.
Friday 9th April 2021
Regular VPN ServersProtonVPN free servers upgrade
In the next days all the Free servers (US, NL, JP) will be progressively set in maintenance mode for a limited time, in order to allow for an architectural upgrade that will improve the overall quality of service.
Verification of bitcoin payments may be delayed due to upstream issues.
Thursday 20th August 2020
Regular VPN ServersProtonVPN reorganization of Japanese servers
In the next days we will proceed to a reorganization of ProtonVPN servers in Japan to ensure optimal server availability and bandwidth for high speeds and VPN performance. This means that some of our servers are currently under maintenance, while others may be retired. Unfortunately, we can't confirm specific timelines for when these servers will be back online - however we are working to ensure this happens ASAP. Meanwhile, we suggest you try connecting to one of our other Japanese servers.
Technical difficulties with Netflix UK over ProtonVPN
Due to technical issues that we are investigating at the moment, Netflix UK is currently not fully operational. We apologize for the inconvenience and we are trying to restore the streaming service as soon as possible.
Regular VPN ServersProtonVPN servers in Taiwan in maintenance mode
Following recurrent hardware issues in the upstream infrastructure of our servers in Taiwan, we are working with the provider to have the situation restored permanently as soon as possible. We apologize for the inconvenience.
Due to a large Call of Duty update, ProtonVPN servers in the US are under high load, which is expected. However, performance is unaffected as we have safeguards in place to prevent performance degradation despite the high load. More information can be found here: https://www.reddit.com/r/ProtonVPN/comments/i4aj77/did_call_of_duty_release_another_update_every/
Paying ProtonVPN users will get the Call of Duty updates much much faster than free ProtonVPN users. It is possible to upgrade by logging in at account.protonvpn.com.
Secure Core ServersProtonVPN maintenance of Secure Core Iceland and Sweden servers
As part of the continuous improvements in terms of security and performance of our infrastructure, for the days of 16 and 17 of July part of the ProtonVPN Secure Core servers in Sweden and Iceland will be unavailable for a limited time.
Regular VPN ServersMaintenance mode for ProtonVPN servers in Argentina
Following an upstream networking issue we have been forced to set the ProtonVPN servers in Argentina into maintenance mode. We are investigating the situation with the provider and hope to restore the service soon. We apologize for the inconvenience.
We have identified serious performance issue in the upstream network of the provider of ProtonVPN UK#5-8 exits. We have been forced thus to set them into long term maintenance mode, while we investigate if there is any possibility to resolve the issue. Should we be force to change provider the UK#5-8 exits will have to be canceled. We invite our users to access UK using any of the other exits. We apologize for the inconvenience.
ProtonVPN ClientsAuthentication issue for ProtonVPN iOS (IKEv2) and macOS clients
We have been reported about authentication issues mainly affecting iOS (IKEv2-protocol) and macOS ProtonVPN client authentication. We are currently investigating the malfunctionment and trying to restore the service as soon as possible.
Regular VPN ServersProtonVPN Mexican servers under maintenance
Due to upstream networking performance issues, the ProtonVPN Mexican servers are currently under maintenance while we work with the provider to resolve the situation. We apologize for the inconvenience.
We are experiencing very high load on several servers in several countries out of the ordinary. We are investigating in order to solve the problem as soon as possible. We apologize for the inconvenience.
Regular VPN ServersPerformance issue for ProtonVPN servers in Taiwan
We are experiencing some performance issues, probably hardware related, in the ProtonVPN servers in Taiwan. We're investigating and trying to restore the situation as soon as possible. We apologize for the inconvenience.