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This site shows the current status of ProtonMail and ProtonVPN services.

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Stickied Incidents

Thursday 27th May 2021

Regular VPN Servers ProtonVPN servers in Ukraine under maintenance

The ProtonVPN servers in Ukraine are currently in maintenance mode, as we are in the process of changing the upstream provider, in order to provide higher quality to our users and to allow us to include new infrastructure upgrades on our servers in this location. We will post an update as soon as the new servers will be operative.

Tuesday 18th May 2021

Global ProtonVPN infrastructure upgrade campaign

In the next days all the various paid ProtonVPN servers will be temporary in maintenance mode for a short period in order to allow us performing a major infrastructure upgrade paving the way for overall increased performance and efficiency of the ProtonVPN infrastructure. We apologize for the occasional inconvenience.

Friday 9th April 2021

Regular VPN Servers ProtonVPN free servers upgrade

In the next days all the Free servers (US, NL, JP) will be progressively set in maintenance mode for a limited time, in order to allow for an architectural upgrade that will improve the overall quality of service.

Wednesday 24th March 2021

Regular VPN Servers ProtonVPN servers in Mexico currently unavailable

The ProtonVPN servers in Mexico are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Saturday 13th March 2021

ProtonMail Mobile Apps Apple push notifications are delayed

Apple push notifications are currently delayed. We are investigating the cause.

Sunday 7th March 2021

Database intervention

Mailboxes for some users are temporarily unavailable while a short database intervention occurs. We expect to be fully back online in less than 10 minutes.

Thursday 4th February 2021

Bitcoin payments may be delayed

Verification of bitcoin payments may be delayed due to upstream issues.

Past Incidents

Tuesday 2nd March 2021

ProtonVPN servers in South America in maintenance mode

Due to a technical networking issue with the upstream provider for ProtonVPN servers in parts of South America, some of the servers are currently unavailable. Affected countries include Argentina, Chile, Colombia, and Peru. We are working with the upstream provider to restore the service as soon as possible. We apologize for the inconvenience.

Monday 22nd February 2021

Streaming Services Technical difficulties with streaming services in IN, JP, and IT.

We are experiencing a partial outage with the supported streaming services in IN, JP, and IT. The services which you may experience problems with are Netflix, Amazon Prime, Disney+, Hotstar.

We apologize for the inconvenience. Our team is working on resolving this issue as soon as possible.

Thursday 11th February 2021

ProtonVPN servers in Argentina in maintenance mode

Due to a networking issue in the upstream provider for the ProtonVPN servers in Argentina these servers are currently in maintenance mode to allow for the situation to be resolved. We apologize for the inconvenience.

Thursday 4th February 2021

Bitcoin payments may be delayed

Verification of bitcoin payments may be delayed due to upstream issues.

Monday 1st February 2021

Proton downtime incident

This morning, between 8:30AM-9:30AM Geneva time, Proton suffered an incident when a maintenance operation which should have had minimal user impact resulted in downtime. We confirm no emails were lost, but some may be delayed. We apologize deeply for this unexpected downtime. The recovery took longer due to a number of unexpected/new errors. For transparency, we will share a post-incident report this week, along with steps we will be taking to prevent future occurrences.

Saturday 23rd January 2021

ProtonVPN Clients ProtonVPN Windows client crash reports

We have received reports that in particular circumstances the latest versions of ProtonVPN Windows clients (the stable version 1.18.2, and the early access version 1.18.3) might lead to Blue Screen crashes in Windows, due to a conflict with certain antiviruses.

We are actively working on a fix that will be made available as soon as possible.

If you are affected by this situation we advise to either temporary disable the antivirus that might enter into conflict while using ProtonVPN, or to downgrade to the previous stable version.

Thursday 21st January 2021

Regular VPN Servers Global ProtonVPN infrastructure reboot campaign

For the next few days, as part of our continuous effort to keep optimal performance and security of our servers we are proceeding to our regular upgrade and reboot campaign of all our VPN servers. For brief periods each exit will be set into maintenance mode to allow the proper operation.

Wednesday 20th January 2021

Part of ProtonVPN servers in the United Kingdom unavailable

As part of our continuous effort to optimize and keep our infrastructure updated, the servers UK#9-12 are disabled and will be retired.

Sunday 17th January 2021

Streaming Services Partial outage with streaming services in the UK

We are experiencing a partial outage with the supported streaming services in the UK. The services which are non-operational include Netflix UK, Amazon Prime UK, NowTV, ITV, Channel4, Disney+ UK.

We apologize for the inconvenience. Our team is working on resolving this issue as soon as possible.

Friday 15th January 2021

ProtonVPN servers in Mexico currently unavailable

The ProtonVPN Mexican servers are currently unavailable due to a technical issue with the upstream datacenter in Mexico. We are working with the upstream support to get the status resolved as soon as possible. We apologize for the inconvenience.

ProtonVPN servers in South Africa currently unavailable

The ProtonVPN servers in South Africa are currently unavailable. We are working with upstream support in order to solve the issue as soon as possible. We apologize for the inconvenience.

Saturday 9th January 2021

Part of ProtonVPN servers in Australia, Switzerland and United Arab Emirates unavailable

As part of our continuous effort to optimize and keep our infrastructure updated, the servers AE#1-8, AU#9-12, and CH#14-18-TOR are retired and replaced by additional servers that we have recently introduced.

Friday 18th December 2020

Streaming Services Technical difficulties with streaming services in the US

We are experiencing technical difficulties with some of the US streaming services. Our team is already investigating and working on providing the best streaming experience for our users via ProtonVPN. In the meantime, we suggest checking and perform the steps from our streaming troubleshooting guide https://protonvpn.com/support/streaming-troubleshooting-guide;

We apologize for the inconvenience!

Friday 11th December 2020

Regular VPN Servers ProtonVPN servers in Mexico currently unavailable

The ProtonVPN Mexican servers are currently unavailable due to a technical issue with the upstream datacenter in Mexico. We are working with the upstream support to get the status resolved as soon as possible. We apologize for the inconvenience.

Thursday 10th December 2020

Regular VPN Servers ProtonVPN servers in South America in maintenance mode

Due to a technical issue with the upstream datacenter for ProtonVPN servers in parts of South America, some of the servers are currently unavailable. Affected countries include Argentina, Chile, Colombia, and Peru. We are investigating the situation and hope to restore the service soon. We apologize for the inconvenience.

Monday 30th November 2020

Streaming Services Partial downtime of streaming services in the UK

We are currently experiencing some ongoing technical issues with part of the UK streaming services. The services which are non-operational include Netflix UK, Amazon Prime UK, NowTV, ITV, Channel4, Disney+ UK.

We apologize for the inconvenience. We are working on resolving this issue as soon as possible.

Friday 27th November 2020

Regular VPN Servers ProtonVPN servers in Denmark currently unavailable

Due to a technical issue with the upstream datacenter for ProtonVPN servers in Denmark part of our servers are currently unavailable. We are working with the provider to resolve the situation. We apologize for the inconvenience.

Regular VPN Servers ProtonVPN servers in Mexico currently unavailable

Due to an accident in the upstream ProtonVPN datacenter in Mexico, the ProtonVPN Mexican servers are currently unavailable. We are working with the upstream support to get the status resolved as soon as possible. We apologize for the inconvenience.