Users may be experiencing difficulties accessing ProtonMail.
Users may be experiencing difficulties accessing ProtonMail. Our team is investigating this, and are working to bring our services back online ASAP. We’ll share updates on http://protonstatus.com as soon as we have more information. We apologize for the disruption.
Planned database intervention - users will be unable to access Proton services temporarily
We're conducting a short database intervention on Sunday, March 21st, 2021, between 6:30 - 7:00am GMT+1. During this time, users may temporarily be unable to access Proton services (including ProtonMail inboxes and ProtonVPN, Proton Calendar and Proton Drive apps) for about 10 minutes. We apologize for the inconvenience.
We're migrating the Swiss Secure Servers to a new data center on Thursday, March 18th. This will occur between 6:00am - 3:00pm GMT+1. During this time:
All users will be able to connect via Swiss Secure Core servers normally
From 6:00 - 11:00am GMT+1, Swiss server exits CH#5, CH#6, CH#10, CH#11 will be unavailable. If you are a Basic Plan user of CH#10 or CH#11, please connect to Basic servers in nearby countries during this time.
From 12:00 - 3:00pm GMT+1, Swiss server exits CH#7, CH#8, CH#12, CH#13 will be unavailable.
We expect all Swiss server exits to be online and available as of 3:00pm GMT+1. We apologize for the inconvenience.
ProtonVPN servers in South America in maintenance mode
Due to a technical networking issue with the upstream provider for ProtonVPN servers in parts of South America, some of the servers are currently unavailable. Affected countries include Argentina, Chile, Colombia, and Peru. We are working with the upstream provider to restore the service as soon as possible. We apologize for the inconvenience.
ProtonVPN servers in Argentina in maintenance mode
Due to a networking issue in the upstream provider for the ProtonVPN servers in Argentina these servers are currently in maintenance mode to allow for the situation to be resolved. We apologize for the inconvenience.
Verification of bitcoin payments may be delayed due to upstream issues.
Monday 1st February 2021
Proton downtime incident
This morning, between 8:30AM-9:30AM Geneva time, Proton suffered an incident when a maintenance operation which should have had minimal user impact resulted in downtime. We confirm no emails were lost, but some may be delayed. We apologize deeply for this unexpected downtime. The recovery took longer due to a number of unexpected/new errors. For transparency, we will share a post-incident report this week, along with steps we will be taking to prevent future occurrences.
Saturday 23rd January 2021
ProtonVPN ClientsProtonVPN Windows client crash reports
We have received reports that in particular circumstances the latest versions of ProtonVPN Windows clients (the stable version 1.18.2, and the early access version 1.18.3) might lead to Blue Screen crashes in Windows, due to a conflict with certain antiviruses.
We are actively working on a fix that will be made available as soon as possible.
If you are affected by this situation we advise to either temporary disable the antivirus that might enter into conflict while using ProtonVPN, or to downgrade to the previous stable version.
For the next few days, as part of our continuous effort to keep optimal performance and security of our servers we are proceeding to our regular upgrade and reboot campaign of all our VPN servers.
For brief periods each exit will be set into maintenance mode to allow the proper operation.
The ProtonVPN Mexican servers are currently unavailable due to a technical issue with the upstream datacenter in Mexico. We are working with the upstream support to get the status resolved as soon as possible. We apologize for the inconvenience.
Part of ProtonVPN servers in Australia, Switzerland and United Arab Emirates unavailable
As part of our continuous effort to optimize and keep our infrastructure updated, the servers AE#1-8, AU#9-12, and CH#14-18-TOR are retired and replaced by additional servers that we have recently introduced.