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Tuesday, June 14th Incident Tuesday 14th June 2022 17:30:00


On Tuesday, June 14th at 17:30 UTC, during a regular server migration which was being performed to improve infrastructure reliability, we experienced a failure. This failure unfortunately triggered a bug on database version we currently run and locked transactions for 12 minutes for up to 60% of the users. The service was completely restored at 17:42 UTC. The root cause of this outage is fully understood and being addressed. Proton infrastructure teams are engaged fully engaged to provide our community with world class reliability and we apologize for the inconvenience cause by this incident.